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Shipping policy

1. Shipping Zones

We ship to Peninsular Spain, the Balearic Islands, and internationally (European Union).

Due to logistical and tax restrictions, shipments to the Canary Islands, Ceuta, and Melilla are expressly excluded from our delivery territory. Orders with a destination address in these regions will not be processed.

2. Shipping Costs and Rates

Shipping costs are calculated automatically at checkout before you complete your purchase, based on the destination:

  • Peninsular Spain: Standard delivery for €4.50 (Free on orders over €24.50).

  • Balearic Islands: Standard delivery for €4.50 (Free on orders over €24.50).

  • International Shipping: Rates vary depending on the destination country and will be detailed during the checkout process.

3. Preparation and Delivery Times

As a general rule, orders are delivered within 24 to 48 hours, starting from the next business day following payment confirmation.

  • Delivery Schedules: Our partner transport companies deliver on business days, from Monday to Friday. No deliveries are made on Saturdays, Sundays, public holidays, or after 7:00 PM.

  • Logistical Incidents: These timeframes are estimates and may vary slightly due to factors beyond our control, high volume during promotional periods, or force majeure.

4. Order Tracking

Once your order leaves our warehouse, you will receive an automatic email containing a tracking number and a link to the transport company's website so you can track your package in real time.

If you have not received your order within the expected timeframe, or if you notice any anomaly with your shipment status, please contact our customer service team at comercial@olivolea.com so we can investigate the issue as quickly as possible.

5. Delivery Address and Failed Delivery Attempts

  • Correct Information: It is the customer's responsibility to provide correct and complete shipping details. We are not responsible for delivery delays or failures resulting from incorrect or incomplete addresses.

  • If You Are Away: In the event that you are not available at the time of delivery, the transport company will contact you via the phone number or email address provided to schedule a second delivery attempt or arrange for pickup at the nearest local office.